Manager training
Develop Effective Leadership with Our Manager Training Program
One of the most common needs among our clients is training for managers. These individuals may have been newly promoted or in their role for some time, but have never received proper leadership training.
This lack of preparation often leads to team issues and can even result in low employee retention. It’s well known that people don’t leave companies—they leave managers. Poor communication and teamwork, difficulty giving feedback, lack of motivation or engagement, absence of recognition, and mismanaged conflicts can all greatly affect team performance and synergy, sometimes pushing individuals to leave the organization.
To maximize team effectiveness, it’s crucial to equip managers with the right tools to strengthen their leadership. Our hybrid approach combines group training sessions with individual coaching support.
Two key elements are essential to the success of this type of program:
Commitment from senior leadership
- Follow-up after training to ensure proper integration of the material.
TRANSFORMATIONAL LEADERSHIP TRAINING PLAN
Training Program for Supervisors:
TRANSFORMATIONAL LEADERSHIP
Objectives
Transformational leadership is a powerful lever for mobilizing teams and inspiring change.
This training is designed to help participants develop a deep understanding of the leader’s role, with a strong emphasis on transformational leadership. First, participants will learn to recognize behaviors associated with transformational leadership, master the different aspects of the leadership role, and apply best practices for supervising team members. In the second phase, they will learn to assess employees’ maturity levels and adapt their interventions accordingly to adopt the right leadership style and achieve greater impact. Ultimately, participants will strengthen their ability to build high-performing, autonomous teams.
Through reflections and practical tools, this training will empower each participant to have a positive and lasting impact on their team and organization.
Specific content
Introduction to Transformational Leadership
- Definitions and core concepts of transformational leadership
- Importance and impact of transformational leadership in modern organizations
Understanding Your Role as a Leader
- Reflection on personal leadership style and influences
- Exploration of the characteristics of an effective leader
Leadership vs. Management
- Differences between leadership and management
- Understanding when and how to effectively combine both for optimal results
Leadership Styles
- Analysis of various leadership styles and their effectiveness in different contexts
- Identifying the strengths and weaknesses of each style
Situational Leadership
- Adaptive leadership approach based on individual needs and context
- Using the Situational Leadership model to guide team interactions
Building High-Performance Teams – Lencioni’s Model
- Exploring Lencioni’s model for building and maintaining high-performing teams
- Applying the model’s principles to foster collaboration, trust, and cohesion within the team
MOTIVATING COMMUNICATION
Objectives
Effective communication is essential to mobilize, inspire, and avoid misunderstandings.
This training allows participants to improve their communication skills by developing their ability to create a collaborative atmosphere and adapt to the different styles of their interlocutors.
They will learn to master the art of constructive feedback, handle delicate situations, and overcome resistance to foster engagement. With concrete tools and role-playing exercises, they will leave with practical strategies to establish clear, positive, and motivating communication.
An interactive and practical training for smoother exchanges and more impactful leadership!
Specific content
Introduction to the Basics of Communication
- Fundamental principles of communication.
- Importance of effective communication in a professional environment.
Understanding and Recognizing Different Communication Styles
- Identification of different communication styles.
- Analysis of the strengths and weaknesses of each style.
Adapting and Improving Your Communication
- Techniques for adapting communication based on the needs and preferences of interlocutors.
- Strategies for establishing a climate of collaboration and trust.
Mastering the Art of Constructive Feedback
- Principles and best practices of constructive feedback.
- Techniques for delivering effective and constructive feedback.
Developing Communication Skills in Delicate Situations
- Preventing conflicts and managing difficult situations.
- Communication techniques for diffusing tensions and finding solutions.
Learning to Manage Resistance
- Identifying sources of resistance to communication.
- Strategies for overcoming resistance and fostering engagement.
ENGAGEMENT, ACCOUNTABILITY, DELEGATION
Objectives
This training aims to provide leaders with the tools and strategies needed to strengthen engagement, encourage accountability, and master the art of delegation.
Through a structured program, participants will learn to create a motivating work environment, develop a culture of accountability that fosters autonomy, and optimize their effectiveness through thoughtful and controlled delegation. Additionally, by integrating recognition and appreciation practices, they will contribute to better talent retention and a positive work climate.
This training offers managers concrete, applicable tools to build high-performing, autonomous, and engaged teams. Through practical role-playing exercises, they will leave with proven strategies to transform their leadership and maximize their management impact.
Specific content
The Basics of Accountability
- Definition and importance of accountability in a professional context.
- Fundamental principles of accountability.
Actions That Foster Engagement
- Identifying key actions that promote individual and team engagement.
- Techniques and key actions to create a motivating environment for team members.
The Art of Delegation
- Effective delegation process: identifying appropriate tasks to delegate, selecting the right people, clearly communicating expectations and follow-up.
- Overcoming obstacles to delegation and building trust within the team.
Recognition
- The 4 ways to offer recognition.
- The importance of recognition in strengthening motivation and engagement
EMOTIONAL SKILLS IN THE WORKPLACE
Objectives
Emotions influence our decisions, interactions, and performance at work. Developing emotional intelligence is a major asset for better stress management, effective communication, and stronger professional relationships.
This training enables participants to better understand themselves, manage their emotions with greater control, and develop empathy to interact more constructively with others. Through practical tools and role-playing exercises, they will learn to enhance their interpersonal skills and create a more harmonious and collaborative work environment.
Participants will also have the opportunity to obtain their EQ-i 2.0 emotional profile to better understand their strengths and areas for improvement.
Specific content
Discover the Components of Emotional Intelligence
- Explore the key components of emotional intelligence: self-awareness, self-regulation, social awareness, and relationship management.
- Understand their role in professional performance and personal interactions.
Develop Better Self-Awareness
- Use techniques such as self-reflection, self-observation, and peer feedback to better understand yourself.
- Identify your strengths, limitations, and areas for personal development.
Learn to Manage Your Emotions
- Adopt effective strategies for emotional regulation, stress management, and problem-solving.
Develop Better Awareness of Others
- Strengthen your empathy and ability to recognize emotions in others.
- Master active listening and non-verbal communication to enhance interactions.
Improve Your Relationship Skills
- Develop skills such as assertive communication, conflict management, and constructive collaboration.
- Apply emotional intelligence to build strong and positive professional relationships.
DIFFICULT EMPLOYEES AND CONFLICT RESOLUTION
Objectives
This training aims to equip participants with the necessary skills to effectively manage difficult employees and resolve conflicts in a professional environment. Participants will learn to distinguish between a difficult employee and an employee in distress, recognize early warning signs of problematic situations to intervene promptly, develop their skills in managing conflicts between employees, and learn how to handle conflicts in which they are directly involved.
Specific content
Difficult Employees vs Employees in Distress
- Differentiation between difficult employees, who may exhibit disruptive behaviors, and employees in distress, who may be facing personal or professional challenges.
- Identification of warning signs and likely situations.
The Stages of Conflict
- Understanding the different stages of a conflict, from initial tension to resolution or relationship deterioration.
- Analysis of factors contributing to conflict escalation.
Managing Conflicts
- Conflict management techniques, including effective communication, negotiation, mediation, and problem-solving.
- Applying strategies to resolve conflicts constructively.
Developing Skills to Manage Conflicts Between Employees
- Developing mediation and conflict resolution skills to intervene effectively in conflicts between employees.
- Practicing assertive communication and emotional management techniques.
Developing Skills to Manage Conflicts in Which You Are Personally Involved
- Techniques to manage personal conflicts professionally and constructively.
- Strategies for maintaining neutrality and resolving conflicts fairly.
MANAGERIAL COURAGE
Objectives
This training aims to help participants develop managerial courage, a key competency for authentic and assertive leadership. By exploring the different aspects of professional courage, participants will learn how to identify the risks of inaction and fully embrace their decisions.
Through practical strategies, they will boost their self-confidence, overcome their apprehensions, and adopt the right posture when facing managerial challenges.
This essential training is designed for confident leaders, capable of making decisions with assurance and inspiring their teams!
Specific content
Managerial Courage
- Definition of managerial courage and its importance in decision-making and leadership.
- Exploration of the different aspects of courage in a professional context.
- Reflection on the personal and professional challenges that require courage.
- Identification of situations where it is necessary to step out of one’s comfort zone.
Boldness vs. Artificial Harmony
- Distinguishing between authentic boldness and maintaining artificial harmony.
- Exploration of the consequences of lacking managerial courage.
Developing the Ability to Make Difficult Decisions and Own Them
- Strategies for taking responsibility for one’s decisions and managing their outcomes.
- Exploration of the benefits and challenges of taking risks.
- Practical steps for overcoming fear and apprehension.
- Analysis of the potential impact of decisions on the organization, employees, and stakeholders.
- Anticipating the results and possible reactions.
Postures in Courageous Situations
- Identification of different postures of courage in a professional environment.
- Development of self-confidence and assertiveness.
- Planning and preparing for courageous actions, including communication and managing reactions.
FROM EMPLOYEE TO BOSS: THE ART OF SUPERVISING EMPLOYEES
Objectives
Becoming a supervisor or manager represents a major transition, one that not only transforms responsibilities but also relationships with former colleagues. This change can evoke a sense of grief regarding past dynamics and requires adopting a new leadership stance.
This training helps new managers through this transition by providing the fundamentals of management, essential tools for conducting effective meetings, ensuring structured performance follow-up, and managing the evolution of interpersonal relationships. It also helps avoid common pitfalls such as lack of assertiveness, excessive closeness, or, conversely, too sudden a distancing from the team.
Participants will learn how to transition from “I” to “We,” how to manage resistance to change, and how to establish a culture of collaboration. By adopting a coaching approach, they will be able to support and motivate their employees while affirming their new leadership role.
Specific content
The Basics of Management
- Understanding the responsibilities and expectations associated with the role of supervisor or manager.
- Identifying the key skills necessary to succeed in a supervisory role.
One-on-One Meetings
- Techniques for conducting effective one-on-one meetings with team members.
- Development of skills in active listening, feedback, and problem-solving.
Team Meetings
- Planning and facilitating productive team meetings.
- Promoting participation and collaboration within the team.
Annual Review
- Preparation and conduction of annual performance evaluations.
- Individual development goals and planning corrective actions.
- Ongoing and proactive tracking of employee performance.
- Use of tracking tools and performance management systems.
Shifting from “I” to “We”
- Transition from individual identification to collective identification as a team leader.
- Promoting a culture of collaboration and teamwork.
Coaching Approach
- Adopting a coaching approach for employee development.
- Using coaching techniques to strengthen employee skills and motivation.
STRESS MANAGEMENT, TIME MANAGEMENT, AND PRIORITIZATION
Objectives
This training offers practical tools to better understand stress and adopt strategies to manage it effectively.
Participants will also have the opportunity to evaluate their own time management and explore practical methods to optimize their organization: limiting interruptions, delegating effectively, choosing the right communication channel, and learning to say no.
With a proven toolbox, they will leave with concrete solutions to better manage their professional and personal daily life.
An interactive and pragmatic training to take back control of your time and gain peace of mind!
Specific content
Stress Management
- Understand stress, its origins, and its harmful effects
- Develop appropriate stress management strategies
Time and Priority Management
- Self-assessment of time management
- Toolbox for time management
- Optimize your workspace and tools
- Limit interruptions
- Learn to say no
- Choose the right communication channel
- Delegate effectively